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Live Help Customer Service Benefits / Advantages
When you implement Live Help within your business, it allows you to dramatically increase customer service response time and customer satisfaction.
The Internet is available to your customers 7 days a week, 24 hours a day and is utilized throughout the world to locate information in an instant. The majority of companies fail to efficiently use their web site to fulfil customer service demand and often fail in immediately providing information to meet their potential customers needs.
Reduce Customer Support and Sales Costs
Live Help customer support will enable your company to reduce the overall cost of providing customer service via. toll free telephone support lines within your conventional help desk system. These savings may range from $10 - $30 per customer support incident.
.. give potential customers, immediate information..
Your potential customer's require information to be delivered to them fast and efficiently. Live Help solutions allow your online customer service representatives to attend to your customer's needs while they are browsing your web site.
Live Help Software Benefits - Online Sales/Support
There are many benefits to providing a Live Help service to your web site visitors. By providing instant Live Help assistance you can increase your online revenue with higher conversion rates and larger order sizes. Start selling instantly by chatting to your customer's that are online and browsing your web site now.
By providing these key aspects that lead to customer satisfaction, your sales department will be given additional opportunities to increase sales closure.
Proactively Seek Sales Closure
Live Help allows your sales and customer service operators to initiate Live Help chat requests to your online browsing site visitors. This allows your operators to ask your site visitors for feedback regarding your web site and provide immediate assistance.
Allowing your visitors to contact you online via. Live Sales / Support Chat, will enable your sales team to seek new opportunities and increase sales closure with online browsing visitors. Your sales operators and achieve this by pro-actively asking if your browsing site visitors need assistance. Our initiate chat feature is popup friendly and allows your browsing visitors to accept or decline an invitation.
Your browsing site visitors will receive a non-intrusive alert as shown below when your operators request a Live Help chat.
Receive Invaluable Customer Feedback
By receiving invaluable customer feedback during and after Live Help sessions this allows your company to focus on your customer's needs, requirements and questions. Feedback received from each Live Help chat, allows your business to strive in providing complete customer satisfaction within your businesses online presence.
To learn more about our Live Help solutions feel free to browse through our Live Help features. Start providing successful, instant customer service to your web site visitors!
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