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Live Chat Customer Service Benefits and Advantages
When you add Live Help to your business web site, it allows you to decrease customer service response time and increase customer satisfaction. The majority of companies fail to efficiently use their web site to immediately provide information to potential customers.
Reduce Customer Support and Sales Costs
Live Help customer support will enable your company to reduce the overall cost of providing customer service via. toll free telephone support lines within your conventional help desk system. These savings may range from $10 - $30 per customer support incident.
.. give potential customers instant responses..
Your potential customers require information to be delivered to them fast and efficiently. Live Chat allows your online customer service representatives to attend to your customer's needs while they are browsing your web site and before they leave to visitor a competitors site.
Easily Accessible Customer Service
Live Help allows your customers to quickly locate a customer support representative that will assist them with any questions and information regarding your products and services, enabling you to increase your company revenue.
Live Help Software Benefits - Online Sales / Support
There are many benefits to providing Live Chat to your web site visitors. By providing instant assistance via. Live Chat you can increase your online revenue with higher conversion rates and larger order sizes. Start selling instantly by chatting to your customers that are online and browsing your web site now. Adding Live Chat to your web site provides the following benefits:
Proactively Seek Sales and Feedback
Live Help allows your sales and customer service operators to initiate Live Help chat requests to your online browsing site visitors. This allows your operators to ask your site visitors if they need any assistance before the potential customer leaves your web site.
Allowing your visitors to contact you online via. Live Chat, will enable your sales team to seek new opportunities and improving closing sales with your online browsing visitors. Your sales operators and achieve this by pro-actively asking if your browsing site visitors need assistance. Our initiate chat feature is popup friendly and allows your browsing visitors to accept or decline an invitation.
Your browsing site visitors will receive a non-intrusive alert as shown below when your operators request a Live Help chat.
Receive Priceless Customer Feedback
By receiving priceless customer feedback during and after Live Help sessions, your company can focus on your customer's needs, requirements and questions. Feedback received from each Live Help chat will allow you to continue to improve and enhance your web site for future customers.
To learn more about our Live Help solutions feel free to browse through our Live Help features. Start providing successful, instant customer service to your web site visitors now!
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