Chatting with your customers has never been so easy with our tagged pre-typed responses.
For each pre-typed response, you can add tags to associate common related words. When a customer types one of these words, the pre-typed response is highlighted and acts like a button, which is easily accessible from within the chat transcript. This allows team members to respond to messages more quickly and efficiently and eliminates searching through a long list of responses.
Beautiful design and an interface that will make you smile
The Live Help chat tab is easily added to your web site, allowing your customers to chat with you without switching between your web site and a popup window, keeping your visitors engaged.
With unlimited operators and unlimited departments, Live Help is scalable for any web site. Team members can chat to each other, be assigned to multiple departments, which allows for cross department collaboration and can easily transfer chats between staff.
The administration application features an aesthetically pleasing design with tabbed chat windows. Sound and pop up alerts indicate when a customer is requesting to chat making it easy to accept chat requests. Alerts are also available for pending users and browsing users, which can optionally be turned off. The typing status alert lets team members know when a customer is typing a response. The spell checker automatically checks your spelling while you're typing messages to highlight any errors.