Live Help Messenger Application

The Live Help Messenger Windows application allows your Live Help operators to provide efficient and immediate customer service to your web site visitors. The Live Help Messenger application allows you to easily chat with your site visitors from within a Windows application rather than using your web browser.

Once an operator is logged into the Live Help Messenger Windows application they have the ability to open chat windows within a tabbed chat window, as shown below. When using the Live Help Messenger Windows application, your operators have the ability to support multiple site visitors at the same time.

Live Help Operator Windows Application - Tabbed chat windows improve operator performance

Manage Live Help Operator Accounts

When using the Live Help Messenger Windows application you can easily setup an unlimited amount of Live Help operators and departments. The Live Help Account Management area is shown below.

Live Help Account Management - Easily add new operator accounts as your requirements increase.

Live Help operator icons allow your customer service and technical support operators to quickly sign-in to the Live Help Desktop application via. a simple, efficient user interface. In addition, you can easily switch operator accounts and setup the Live Help application to automatically sign-in to Live Help as required.

Enhanced Alerts, Improve Customer Response Times

When site visitors request Live Help and send messages to a Live Help operator, flashing task bar window alerts, popup alerts, and sound alerts will allow the operator to respond to Live Help requests efficiently. These enhanced alerts allow you to improve your customer response times and increase overall customer satisfaction.

Commands and Pre-typed Responses

Within the Live Help Messenger Windows application each operator can configure custom commands and responses. Responses may contain pre-typed messages that are sent frequently to your web site visitors. Commands may contain Hyperlinks, Images, PUSHing URL's and advanced JavaScript code. Commands and Responses allow your Live Help operators to provide efficient customer service.

The Live Help Messenger Windows application is very simple to download and install on your Windows PC. The Live Help Messenger Windows application sits in your system tray allowing easy access to Live Help at all times. You can easily support users while performing routine tasks, without losing potential sales and revenue.

The Live Help Messenger Windows application is a .NET application that is built on the Microsoft .NET Framework 3.0.

Live Help Pending / Transferred Chat - Easily accept Live Help chat requests.

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Easily Adjust Settings and Customize Live Help

Within the Live Help Messenger you can easily customize the images, such as the Online, Offline, Be Right Back, and Away images. You can also change the Live Help chat window logo, campaign image / link, fonts and colors etc.