To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service. Prepare the Installation Upload all the files contained in the Live Help Server Software archive using FTP (do not [...]

Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a [...]

When you receive an Invalid Server error when logging into the Live Help iPhone app, please check the following: Live Help Version The Live Help iPhone app requires the Live Help Server Software v3.80.  If you do not have this version installed on your web site then you will be unable to use the iPhone [...]

To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service. Prepare the Installation Upload all the files contained in the Live Help Server Software archive using FTP (do not [...]

Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a [...]

When you receive an Invalid Server error when logging into the Live Help iPhone app, please check the following: Live Help Version The Live Help iPhone app requires the Live Help Server Software v3.80.  If you do not have this version installed on your web site then you will be unable to use the iPhone [...]