If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account.  Before you try manually reset the password for an account you should try the in-built password reset.  To use the in-built password reset you will need to know [...]

If you try login to the Live Help iPhone app and receive an “Invalid Password Error” and your details are correct (i.e. you are able to login to the Windows application) then please try the following to resolve the issue. Login to the Live Help Windows application Click the Accounts Tab Select your account Click the [...]

If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account.  Before you try manually reset the password for an account you should try the in-built password reset.  To use the in-built password reset you will need to know [...]

If you try login to the Live Help iPhone app and receive an “Invalid Password Error” and your details are correct (i.e. you are able to login to the Windows application) then please try the following to resolve the issue. Login to the Live Help Windows application Click the Accounts Tab Select your account Click the [...]