In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]