In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Live Help will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress [...]

If you have setup Live Help Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Live Help Callback HTML code to your web [...]

If you have installed Live Help and the Live Help popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Live Help and update any account details as required.  For each operator you are able to setup the account username, first name, last [...]

A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]

You are able to customise the Live Help chat window to suit your web site design exactly.   An example of an advanced custom Live Help chat window is shown below.  In order to change all aspects of the Live Help chat window you will need to edit PHP and CSS files, i.e. you may need [...]

Installation The Live Help Server Software v3.88 and above includes support for WHMCS along with an integrated visitor tracking and installation into the WHMCS database.  Live Help can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory.  The installation should then be located [...]

If you are still experiencing an error with the Live Help Windows application as show within KB Article – Unexpected Error / Crash the you will need to forward us your error log file so that we can investigate the issue further. Please email us the files or full content of the error log text file [...]

In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Live Help will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress [...]

If you have setup Live Help Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Live Help Callback HTML code to your web [...]

If you have installed Live Help and the Live Help popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Live Help and update any account details as required.  For each operator you are able to setup the account username, first name, last [...]

A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]

You are able to customise the Live Help chat window to suit your web site design exactly.   An example of an advanced custom Live Help chat window is shown below.  In order to change all aspects of the Live Help chat window you will need to edit PHP and CSS files, i.e. you may need [...]

Installation The Live Help Server Software v3.88 and above includes support for WHMCS along with an integrated visitor tracking and installation into the WHMCS database.  Live Help can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory.  The installation should then be located [...]

If you are still experiencing an error with the Live Help Windows application as show within KB Article – Unexpected Error / Crash the you will need to forward us your error log file so that we can investigate the issue further. Please email us the files or full content of the error log text file [...]