If you try login to the Live Help iPhone app and receive an “Invalid Password Error” and your details are correct (i.e. you are able to login to the Windows application) then please try the following to resolve the issue. Login to the Live Help Windows application Click the Accounts Tab Select your account Click the [...]
If you are using the Live Help iPhone app and you are not receiving PUSH alerts then please confirm theat you have PUSH alerts enabled as shown below: Open the iPhone Settings Tap Notifications and turn the Notifications on Then tap the Live Help options Turn on the Badges, Sounds and Alerts options If you [...]
When you receive an Invalid Server error when logging into the Live Help iPhone app, please check the following: Live Help Version The Live Help iPhone app requires the Live Help Server Software v3.80. If you do not have this version installed on your web site then you will be unable to use the iPhone [...]
If you try login to the Live Help iPhone app and receive an “Invalid Password Error” and your details are correct (i.e. you are able to login to the Windows application) then please try the following to resolve the issue. Login to the Live Help Windows application Click the Accounts Tab Select your account Click the [...]
If you are using the Live Help iPhone app and you are not receiving PUSH alerts then please confirm theat you have PUSH alerts enabled as shown below: Open the iPhone Settings Tap Notifications and turn the Notifications on Then tap the Live Help options Turn on the Badges, Sounds and Alerts options If you [...]
When you receive an Invalid Server error when logging into the Live Help iPhone app, please check the following: Live Help Version The Live Help iPhone app requires the Live Help Server Software v3.80. If you do not have this version installed on your web site then you will be unable to use the iPhone [...]
