If you are translating the Live Help language pack files to your own language then you may experience the following issue with invalid UTF-8 characters appearing within the Live Help chat window.  This error will occur if you have not correctly saved the language pack files as UTF-8. A screenshot is shown below of the [...]

If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account.  Before you try manually reset the password for an account you should try the in-built password reset.  To use the in-built password reset you will need to know [...]

If you are translating the Live Help language pack files to your own language then you may experience the following issue with invalid UTF-8 characters appearing within the Live Help chat window.  This error will occur if you have not correctly saved the language pack files as UTF-8. A screenshot is shown below of the [...]

If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account.  Before you try manually reset the password for an account you should try the in-built password reset.  To use the in-built password reset you will need to know [...]