In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Live Help will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress [...]
If you have setup Live Help Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Live Help Callback HTML code to your web [...]
If you have installed Live Help and the Live Help popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend [...]
A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]
Installation The Live Help Server Software v3.88 and above includes support for WHMCS along with an integrated visitor tracking and installation into the WHMCS database. Live Help can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory. The installation should then be located [...]
Important This Live Help HTML code is no longer supported and new features (such as the embedded chat window) can not be used with this HTML code. Please upgrade to the Live Help jQuery HTML code as shown at http://livehelp.stardevelop.com/kb/245/ The jQuery HTML code also includes improved visitor monitoring. In order for your potential customers [...]
If you receive a cookies error after installing Live Help on your web site then you need to finish the Live Help installation. If you have cookies enabled in your web browser and the error is still ocurring you should complete the following. Please note: You must use the Live Help Online / Offline button when you access [...]
To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service. Prepare the Installation Upload all the files contained in the Live Help Server Software archive using FTP (do not [...]
The Live Help Windows application requires the .NET Framework 4.0 to function. You will need to install this within Windows 7, Windows Vista and Windows XP you may need to install this. The Live Help Windows application setup should check this is installed for you and download the framework if required. If you have any [...]
Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a [...]
In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Live Help will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress [...]
If you have setup Live Help Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Live Help Callback HTML code to your web [...]
If you have installed Live Help and the Live Help popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend [...]
A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]
Installation The Live Help Server Software v3.88 and above includes support for WHMCS along with an integrated visitor tracking and installation into the WHMCS database. Live Help can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory. The installation should then be located [...]
Important This Live Help HTML code is no longer supported and new features (such as the embedded chat window) can not be used with this HTML code. Please upgrade to the Live Help jQuery HTML code as shown at http://livehelp.stardevelop.com/kb/245/ The jQuery HTML code also includes improved visitor monitoring. In order for your potential customers [...]
If you receive a cookies error after installing Live Help on your web site then you need to finish the Live Help installation. If you have cookies enabled in your web browser and the error is still ocurring you should complete the following. Please note: You must use the Live Help Online / Offline button when you access [...]
To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service. Prepare the Installation Upload all the files contained in the Live Help Server Software archive using FTP (do not [...]
The Live Help Windows application requires the .NET Framework 4.0 to function. You will need to install this within Windows 7, Windows Vista and Windows XP you may need to install this. The Live Help Windows application setup should check this is installed for you and download the framework if required. If you have any [...]
Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a [...]
