In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]