In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Live Help and update any account details as required.  For each operator you are able to setup the account username, first name, last [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Live Help and update any account details as required.  For each operator you are able to setup the account username, first name, last [...]