Live Help Knowledge Base » Windows Application
When your operators are using Live Help there are alerts that you receive when a visitor requests a Live Help chat. You can configure sound alerts and popup alerts so your operators do not miss incoming chat requests. You are also able to receive popup alerts and task bar alerts as described below. Popup Alerts Popup alerts will [...]
If the Live Help Windows application is crashing on your Windows machine (as shown below) then you may have corrupt settings. Please follow the steps below on the Windows machines that the crash is occurring within. Please exit the Live Help Messenger application (if running) and then delete the following directories Within Windows XP the directories would [...]
The Live Help v3.90 and above supports IP City level location detection. We support the MaxMind GeoLite City (free) and MaxMind GeoIP City (paid with higher accuracy) databases. These databases are not included with the Live Help downloads (due to the size of the database) so you will need to download the latest database from [...]
Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below). You can easily see what operators are logged into Live Help and update any account details as required. For each operator you are able to setup the account username, first name, last [...]
If you are still experiencing an error with the Live Help Windows application as show within KB Article – Unexpected Error / Crash the you will need to forward us your error log file so that we can investigate the issue further. Please email us the files or full content of the error log text file [...]
The Live Help Windows application requires the .NET Framework 4.0 to function. You will need to install this within Windows 7, Windows Vista and Windows XP you may need to install this. The Live Help Windows application setup should check this is installed for you and download the framework if required. If you have any [...]
