If you are translating the Live Help language pack files to your own language then you may experience the following issue with invalid UTF-8 characters appearing within the Live Help chat window.  This error will occur if you have not correctly saved the language pack files as UTF-8. A screenshot is shown below of the [...]

In order to manage departments you must associate a department to an operator when creating the account. When creating or editing accounts you can enter a department within the appropriate department field. Assign Multiple Departments In certain circumstances it is necessary for an operator to be assigned to multiple departments eg. Technical Support and Sales [...]

Within the Live Help Messenger Windows application you can manage the operator accounts within the Accounts tab (as shown in the screenshot below).  You can easily see what operators are logged into Live Help and update any account details as required.  For each operator you are able to setup the account username, first name, last [...]

If you are still experiencing an error with the Live Help Windows application as show within KB Article – Unexpected Error / Crash the you will need to forward us your error log file so that we can investigate the issue further. Please email us the files or full content of the error log text file [...]

If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account.  Before you try manually reset the password for an account you should try the in-built password reset.  To use the in-built password reset you will need to know [...]

Server Software You can check the Live Help Server software version you have installed using several methods described below. Login to the web-based login at /livehelp/admin/index.php  the version will be shown at the bottom of the window View the source code of the /livehelp/include/javascript.php file in your web browser, the version will be shown near the [...]