Live Help Knowledge Base » Installation
If your web pages load slow using our standard jQuery HTML Code (as shown at KB Article: HTML Code ) then you might like to use our latest improved jQuery HTML code. The jQuery HTML code is shown below and only requires two simple steps. Step 1. The following lines should be added on each page [...]
If you receive a cookies error after installing Live Help on your web site then you need to finish the Live Help installation. If you have cookies enabled in your web browser and the error is still ocurring you should complete the following. Please note: You must use the Live Help Online / Offline button when you access [...]
To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service. Prepare the Installation Upload all the files contained in the Live Help Server Software archive using FTP (do not [...]
Please complete the following steps to upgrade your server software installation. Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a [...]
To setup Live Chat to function with Zendesk you will need to create an extension within the Zendesk administration. You can setup the extensions within the Zendesk Administration > Settings > Extensions. You should then click Add Widget > Global JavaScript. The paste the following code. The Global JavaScript widget will insert the Live Help JavaScript and Live Help visitor tracking code on all your web pages.
In order for your potential customers to find your online status, you will need to add the HTML code to your web site’s pages. There are three simple steps to ensure Live Help will run correctly on your web pages. If you use Joomla or WordPress then you can install the Joomla module or WordPress [...]
If you have setup Live Help Messenger as a WHMCS module then you need to install special HTML code on your web pages to support the WHMCS integration. In order for your customers to request a VoIP / Skype telephone callback, you will need to add the Live Help Callback HTML code to your web [...]
The Live Help v3.90 and above supports IP City level location detection. We support the MaxMind GeoLite City (free) and MaxMind GeoIP City (paid with higher accuracy) databases. These databases are not included with the Live Help downloads (due to the size of the database) so you will need to download the latest database from [...]
If you have installed Live Help and the Live Help popup window is showing a blank chat window then we recommend the following troubleshooting steps. Check that the /livehelp/templates_c/ directory exists. If this directory doesn’t exist then please create it. If the chat window is still blank then make the /livehelp/templates_c/ directory writable. We recommend [...]
A department Live Help button will show the Live Help status for just one department. When the visitor clicks the department button they will be directed to that department and not given the option to select an available department. If you wish to insert a department button within your web pages then you will need [...]
If you have setup Live Help Messenger as a WHMCS module then you need to install different HTML code on your web pages to avoid any issues. You will need to edit the bold text within the HTML code so that the HTML code points to your WHMCS installation folder. An absolute path is required [...]
Installation The Live Help Server Software v3.88 and above includes support for WHMCS along with an integrated visitor tracking and installation into the WHMCS database. Live Help can be installed as a WHMCS module by following the instructions below: Unzip and upload the /livehelp directory to your /whmcs/modules/ directory. The installation should then be located [...]
If you are unable to login to the Live Help administration due to a forgotten username or password then you will need to manually reset the account. Before you try manually reset the password for an account you should try the in-built password reset. To use the in-built password reset you will need to know [...]
The Live Help WordPress plugin will allow you to easily place the Live Help HTML code on your WordPress blog. The plugin includes a Live Help widget that you can easily drag a drop on to your blog widget areas. Intructions are detailed below to install the Live Help WordPress blog plugin. Please Note: It is not [...]
