Server Software Upgrades
Categories: Featured, Installation
Please complete the following steps to upgrade your server software installation.
Please note: these instructions only apply if you are running at least version 3.30 of the Live Help Server Software. How do I check my version installed? If you have an older version of the server software installed then you need to complete a re-installation using an empty MySQL database.
These upgrade instructions can also be applied to the WHMCS module installation however your Live Help installation would be located at /modules/livehelp/ within your WHMCS directory.
If you need to upgrade your server software please follow the instructions below:
- Backup your current /livehelp directory, you can download the directory using FTP
- Delete the /livehelp directory from your web server
- Upload the latest /livehelp directory to your web site using your FTP client.
- Restore the /livehelp/include/database.php file from your backup and upload to your web site at /livehelp/include/
- Open the Live Help Windows application and sign-in to Live Help, a transparent upgrade will occur
- Delete the /livehelp/install/ directory on your web site
- Restore any custom images that you had configured from your backup
Feel free to contact us if you have any trouble upgrading your Live Help installation.
Do you have an upgrade tutorial for the WHMCS module version? I can’t seem to find it anywhere. If not, why not?
Jon, the WHMCS upgrade procedure is exactly the same however the Live Help directory would be located at /modules/livehelp/
It would be great if there was a way of performing the upgrade without the need to open the Windows desktop app (i.e. via a web browser). This would mean the upgrade could be performed when using any OS platform (Mac, Linux) as I am sure not everyone that uses Live Help would necessarily be using Windows as their primary OS (e.g. I am using Ubuntu).
I hope this may be taken into consideration with the next upgrade
Mine is a Joomla install. I have a livehelp folder in the main directory and one in modules. What do I change, add, remove, replace?
Justin, for Joomla installations you would need to update the Joomla module in addition to the above standard upgrade proceedure. Matt, thank you for the suggestion. Your suggestion will be added within a future Live Help update.
Hi,
Is there any solution as Application (software not server) to do not force me all the time to upgrade also server version?
Florin, if you do not wish to upgrade the Live Help Server Software then you shouldn’t install the latest Windows application releases. The latest Windows application releases will always require an upgrade to support the new features that we include within Live Help.