To begin the installation of Live Help on your web site, please follow the steps outlined below. If you are unable to complete the installation you may wish to consider purchasing our Live Help Installation Service.
Prepare the Installation
- Upload all the files contained in the Live Help Server Software archive using FTP (do not change any directory names) to your web server. Please Note: The Live Help directory must be located at /livehelp, this is required by the Live Help Messenger Windows application.
- Change the permissions, of /livehelp/include/database.php file to be writable (Unix: CHMOD 777, Windows: Full Control on Internet Guest Account),
- Create a MySQL database, database username and database password for the Live Help installation. Remember to assign the database account to the database that you have created. KB Article: Access Denied – MySQL Permissions
Configure the MySQL database
- Using your web browser, visit the installation script at /livehelp/install/index.php e.g. http://www.mydomain.com/livehelp/install/index.php etc.
- Fill out all the required information (details shown below within Appendix 1) and click the Install button,
- Live Help is now installed, delete the /livehelp/install/ directory and change the permissions of /livehelp/include/database.php file to the original file permissions (Unix: CHMOD 644),
- Add the Live Help HTML code to your web pages. If you use Joomla or WordPress then you can install the Joomla Module or WordPress plugin to automatically add the HTML code. KB Article: How do I add the HTML code to my pages?
- If you experience a blank chat window after installing Live Help then you may need to change permissions on the /livehelp/templates_c/ directory. KB Article: Blank Live Help Chat Window Issue
Once you have completed the Live Help Server Software installation you will now be able to add the Live Help HTML code to your web pages. Once you have added the Live Help HTML code to your web pages you will be able to begin chatting to your site visitors.
Please note: If you experience any issues when installing Live Help and wish to attempt the installation again, please ensure the MySQL database has any Live Help tables removed.
Appendix 1 – Installation Details
Database Hostname: The database hostname, normally this is localhost – you should confirm this within your hosting control panel.
Database Name: The database name that you create within your hosting control panel, normally within the MySQL administration area.
Database Username: This is the database username that you create within your hosting control panel, and should be assigned to the above database that you have created.
Database Password: The password for the above database account.
Table Prefix: This setting will prefix the database table names and is useful if you cannot create more than one database. Normally leave this as livehelp_ unless you have such tables starting with this prefix already in your existing database. Normally we recommend you use a separate MySQL database for Live Help.
Offline Email Address: The email address that emails will be sent to when your Live Help is offline.
Install Geolocation Database Option: An optional setting and if enabled it will allow Live Help to try determine a visitors country from their IP address. Minimum 2MB MySQL Database, required.
Operator Details: Create a username / password, you will use this to login to Live Help. You can then create more accounts after you login to Live Help for the first time. Case-Sensitive