Live Help Chat Alerts
When your operators are using Live Help there are alerts that you receive when a visitor requests a Live Help chat. You can configure sound alerts and popup alerts so your operators do not miss incoming chat requests. You are also able to receive popup alerts and task bar alerts as described below.
Popup Alerts
Popup alerts will allow you to receive an alert when you have new site visitors and incoming chat requests. The popup alerts are shown below.
Incoming Chat Popup Alert
Task Bar Alerts
If you miss the popup alert when you are away from your computer, you can see any previous alerts when you return to your PC from the flashing Windows task bar state (an example screenshot is shown below). These alerts will show within Windows XP, Windows Vista and Windows 7. The task bar alerts will not appear if you have the application minimised to the system tray (when using Windows XP or Vista). We recommend in Windows 7 that you pin the Live Help app to the task bar in the event that if you miss any popup alerts you will still receive the task bar alerts.
Live Help Taskbar Alert
“These alerts will show within Windows XP, Windows Vista and Windows 7, however they will not appear in Windows XP or Vista if you have the application minimised to the system tray.”
This is not true. In Vista and 7, you can specify which systray icons are always displayed. This is better than XP, as you can show just the ones you want.
Eddie, we were not referring to hiding system tray icons. We were referring to the fact that the task bar alerts will not appear if you have the application minimised to the system tray. We have updated the KB article to make our recommendations clearer.
When you say – minimize to the system tray – that’s sounds cool. We tried to minimize the client application, so that it is not shown in the taskbar (besides an error), but we don’t know how to do! Would be nice if there is not always the logo in the taskbar – but only the logo in the system tray. Any hint?
Karsten, it is not possible to minimise the application to the system tray in Windows 7 as you would miss the taskbar alerts (as shown in the second screenshot).