Live Help Messenger Hosted Service Features

The Live Help Messenger Hosted Service allows you to immediately add Live Help chat to your web site. Using our hosted solution there is no need for you to install any software on your web site / server. Simply you install the Windows application on all your operator PCs and add the Live Help HTML code to your HTML, ASP.NET, ColdFusion or PHP web pages. Using our Live Help customer service software you can enable your web site to provide 24/7 real-time support service for your customers, and increase your companies revenue.

The Live Help Messenger application allows your employees to easily chat with your web site visitors though a familiar Instant Messenger interface, rather than using a web-based administration.

Live Help Messenger Features

	Hosted Live Help Solution		Leave Offline Messages
	UTF-8 Language Pack Support		Offline Message Security Code
	Easily Accept Live Help Requests		Transfer Chats
	Exclusive Instant Messenger Design		Guest Rating of Live Help Support
	Online/Offline/Be Right Back Status'		Live Help Messenger Desktop Application
	Send Pre-typed Responses		Pending User Request Popups
	Send Links / Images / JavaScript		Browsing User Request Popups
	Multiple Chat Windows		Login as Hidden Operator
	Sound Alerts		Operator to Operator Chats
	Unlimited Departments		Customize Images
	Visitor Statistics / Time Online		Popup-Friendly Initiate Chat
	Visitor Footprints / Path		Typing Status Alerts
	Visitor Referrer Information		View Operator Online/Offline Status'
	PUSH Links / URL's		Complimentary Software Upgrades
	IP-Country Detection
	Customize Logos / Status Images
	Print Chat Transcripts
	Auto Save / Logged Transcripts
	View Daily Transcript History
	Settings / Logo Management
	Real-time Support Statistics

Start asking your web site visitors if they require assistance.

Live Help allows your sales and technical support operators to ask your site visitors if they are enjoying their visit and would like to chat via. Live Help. Using our popup friendly technology you are able to increase your product and service sales and overall customer satisfaction.

Live Help - Initiate Popup-Friendly, Live! Sales/Support sessions with your visitors.

We develop our Live Help customer service software solution, taking into consideration feedback and feature requests that we receive from our customers. We consider all customer requests for future Live Help releases. Due to this Live Help contains a comprehensive feature-set that is completely useful and and meets your business needs.

Live Help is extremely easy to install on your own web server, all you require is PHP and a MySQL database. Our simple installation makes the Live Help installation a breeze. If you do experience any trouble with the Live Help installation then we will be most happy to assist you.

Certified for Windows Vista

Our Live Help Messenger Windows application is developed using the Microsoft .NET Framework and provides your Live Help operators with an easy to use application. The Live Help Messenger application is included with all of our Live Help Messenger hosted solution monthly plans.

The Live Help Messenger Windows application is now officially Certified for Windows Vista. The Live Help Messenger application is fully compatible with Windows Vista, Microsoft's newest Windows release that introduces dramatic improvements for business. Windows XP is also fully supported for those businesses that have not yet migrated to Windows Vista.

Live Help was one of the first customer service software solutions to become Certified for Windows Vista - this details our commitment to the ongoing development of our Live Help Desk software.

Our Live Help Messenger software was independently tested to ensure that our software is fully compatible with Windows Vista. The Certified for Windows Vista achievement highlights our commitment to improving and innovating our Live Help Messenger solution.

Certified for Windows Vista applications are tested to ensure that the solution adhere's to Microsoft's best practices and recommendations. This allows us to provide our customers with a quality, independently tested software solution.