stardevelop.com - Live Help Messenger
stardevelop.com - Live Help Messenger Solutions


Live Help Messenger Features

Live Help Messenger requires PHP and MySQL and can be installed within Windows or Unix web servers. Using Live Help software you can enable your web site to provide 24/7 real-time support service for your customers, and increase your companies revenue.
The Live Help Messenger application allows your employees to easily chat with your web site visitors though a familiar Instant Messenger styled interface. Live Help operators can easily accept Live Help chat requests with your online browsing visitors. Additionally, customers can be transferred between operators for different customer service needs.

Embedded Chat Window

Our new embedded Live Chat allows you to easily display Live Help on your web pages. The embedded chat will allow your site visitors to chat with you without constantly switching between your web site and a chat popup window, keeping your visitors engaged in your content and products. This feature will work on any web page that you place the Live Help HTML code within.

Live Help Embedded Chat Window
Live Chat - Embedded Chat Window Feature.

No Monthly / Subscription Fees

Live Help is installed on your own web server, so there is no monthly or subscription fees. In addition to this, both of our Live Help software licenses include upgrades to the Live Help Server Software. We also provide minor upgrades to the Live Help Messenger Windows application. Additional fees may apply in the future for major updates to the Live Help Messenger Windows application - although we have never charged for an update yet.

Live Chat Features List

MySQL, PHP Live Help Solution
MySQL, PHP Live Help Solution
Leave Offline Email Messages
Leave Offline Email Messages
UTF-8 Language Pack Support
UTF-8 Language Pack for Visitor Chat Window
Offline Message Security Code
Offline Message Security Code
Easily Accept Live Help Requests
Easily Accept Live Help Requests
Simple Installation
Simple Installation
Awesome Interface
Awesome Interface
Transfer Chats Between Operators
Transfer Chats Between Operators
Online/Offline/Be Right Back/ Away Status
Online/Offline/Be Right Back/ Away Status
Guest Rating of Live Help Support
Guest Rating of Live Help Support
Send Pre-typed Responses
Send Pre-typed Responses
Live Chat Windows Desktop Application
Live Help Messenger Windows Desktop Application
Send Links / Images / JavaScript
Send Links / Images / JavaScript
Pending User Popup Alerts
Pending User Popup Alerts
Unlimited Operators
Unlimited Operators
Browsing User Popup Alerts
Browsing User Popup Alerts
Tabbed Chat Windows
Tabbed Chat Windows
Login as Hidden Operator
Login as Hidden Operator
Sound and Popup Alerts
Sound and Popup Alerts
Operator to Operator Chats
Operator to Operator Chats
Unlimited Departments
Unlimited Departments
Customize Images and CSS
Customize Images and CSS
Multiple Department Operators
Multiple Department Operators
Popup-Friendly Initiate Chat
Popup-Friendly Initiate Chat
Visitor Footprints / Path
Visitor Footprints / Path
Typing Status Alerts
Typing Status Alerts
Visitor Statistics / Time Online
Visitor Statistics / Time Online
Live Chat Android App Add-on
Android App Add-on (US$19.95 extra)New Live Help Feature
Visitor Referrer Information
Visitor Referrer Information
Live Chat iPhone App Add-on
iPhone App Add-on (US$14.99 extra)New Live Help Feature
PUSH Links / URL's
PUSH Links / URL's
View Operator Online/Offline Status'
View Operator Online/Offline Status'
IP-Country-City Detection
IP-Country-City Detection
File Transfer (Requires FTP / SFTP Account)
File Transfer (Requires FTP / SFTP Account)New Live Help Feature
Customise Logos / Status Images
Customise Logos / Status Images
Spell Checking
Spell Checking
Joomla Module and WordPress Widget
Joomla Module and WordPress Widget
Tagged Pre-typed Responses
Auto Save / Logged Transcripts
Auto Save / Logged Transcripts
Chat Visitor / Rating Alerts
View Daily Transcript History
View Daily Transcript History
Live Help Server Software Upgrades
Live Help Server Software Upgrades
Settings / Logo Management
Settings / Logo Management
No Monthly / Subscription Fees
No Monthly / Subscription Fees
Visitor Statistics / Monitoring
Visitor Statistics / Monitoring
   

Android / iPhone Mobile Apps - Live Chat away from your desk!

We offer both Android and iPhone apps so that your operators can chat with customers when they are on the road. Our Android apps are sold separately within the Android Market and iPhone App Store.

Start asking your web site visitors if they require assistance.

Live Help allows your sales and technical support operators to ask questions to your site visitors such as, if they are enjoying their visit or if they are experiencing any issues with your shopping cart. Using our popup friendly technology you are able to increase your product and service sales and overall customer satisfaction.

Live Help - Initiate Popup-Friendly, Live! Sales/Support sessions with your visitors.

We develop our Live Help software solution taking into consideration feedback and feature requests that we receive from our clients. We consider all customer requests for future Live Help releases. This allows us to provide software that is completely useful and contains features that apply to your business needs and requirements.

Live Help Guest Chat Window - Visitor Alerts
Live Help Operator Chat Window - Receive visitor alerts within the chat transcript.

Live Help is extremely easy to install on your own web server, all you require is PHP and a MySQL database. Our simple installation makes the Live Help installation a breeze. If you do experience any trouble with the Live Help installation then we will be most happy to assist you or your IT Administrator.

Certified for Windows Vista, Windows 7 and Windows 8

Our Live Help Messenger Windows application is developed using the Microsoft .NET Framework and provides your Live Help operators with an easy to use application. The Live Help Messenger Windows application is included with the single domain and multiple domain licenses.

The Live Help Messenger Windows application is now officially Certified for Windows Vista, Windows 7 and Windows 8.

[ More Information ]

Compatible with Windows 7
Certified for Windows Vista

Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries.

Latest Web Application: 4.1 Rev. 2
Latest Windows Application: 4.0.24
Supports Windows / Mac OS X / Android / iPhone