Home > Live Help Features
Live Help Messenger Features
Live Help Messenger requires PHP and MySQL and can be installed within Windows or Unix web servers. Using our Live Help software you can enable your web site to provide 24/7 real-time support service for your customers, and increase your companies revenue.
The Live Help Messenger application allows your employees to easily chat with your web site visitors though a familiar Instant Messenger interface, rather than using a web-based administration.
Live Help operators can easily accept Live Help chat requests with your online browsing visitors. Additionally, customers can be transferred between operators for different customer service needs. Our MySQL, PHP-based Live Help includes an extensive feature list which are described below:
Live Help Messenger Features
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MySQL, PHP Live Help Solution |
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Leave Offline Messages |
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UTF-8 Language Pack Support |
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Offline Message Security Code |
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Easily Accept Live Help Requests |
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Simple Installation |
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Exclusive Instant Messenger Design |
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Transfer Chats |
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Online/Offline/Be Right Back Status' |
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Guest Rating of Live Help Support |
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Send Pre-typed Responses |
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Send Links / Images / JavaScript |
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Pending User Request Popups# |
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Unlimited Operators |
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Browsing User Request Popups# |
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Multiple Chat Windows#  |
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Login as Hidden Operator# |
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Sound Alerts# |
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Operator to Operator Chats# |
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Unlimited Departments |
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Customize Images |
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Multiple Department Operators |
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Popup-Friendly Initiate Chat |
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Visitor Statistics / Time Online |
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PHP, MySQL Database Driven |
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Visitor Footprints / Path |
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Typing Status Alerts |
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Visitor Referrer Information |
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View Operator Online/Offline Status' |
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PUSH Links / URL's |
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Live Help Server Software Upgrades |
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IP-Country Detection |
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No Monthly / Subscription Fees |
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Customise Logos / Status Images |
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Print Chat Transcripts |
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Auto Save / Logged Transcripts |
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View Daily Transcript History# |
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Settings / Logo Management |
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Real-time Support Statistics |
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Start asking your web site visitors if they require assistance.
Live Help allows your sales and technical support operators to ask questions to your site visitors such as, if they are enjoying their visit or if they are experiencing any issues with your shopping cart. Using our popup friendly technology you are able to increase your product and service sales and overall customer satisfaction. 
We develop our Live Help software solution taking into consideration feedback and feature requests that we receive from our clients. We consider all customer requests for future Live Help releases. This allows us to provide software that is completely useful and contains features that apply to your business needs and requirements.
Live Help is extremely easy to install on your own web server, all you require is PHP and a MySQL database. Our simple installation makes the Live Help installation a breeze. If you do experience any trouble with the Live Help installation then we will be most happy to assist you or your IT Administrator.
.NET Connected Application / Certified for Windows Vista
Our Live Help Messenger Windows application is developed using the Microsoft .NET Framework and provides your Live Help operators with an easy to use application. The Live Help Messenger application is included with the single domain and multiple domain licenses.
The Live Help Messenger Windows application is now officially Certified for Windows Vista. The Live Help Messenger application is fully compatible with Windows Vista, Microsoft's newest Windows release that introduces dramatic improvements for business.
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No Monthly / Subscription Fees
Our Live Help software is installed on your own web server, there is no monthly or subscription fees with our Live Help software. In addition to this, both of our Live Help software licenses include upgrades to the Live Help Server Software. We also provide minor upgrades to the Live Help Messenger Windows application. Additional fees may apply in the future for major updates to the Live Help Messenger Windows application - we have never charged for an update yet however. Order Single Domain License  via. SSL - Pricing Options |
