Transferring Chat Requests

Once you have accepted a chat request and the site visitor is shown within the 'Chatting Visitors' list you can transfer the visitor to a different Live Help operator. This feature is useful if you do not have the correct resources and are unable to answer a visitor's questions. In such a situation, you could transfer the visitor to an operator that is able to answer the visitors questions.

If you wish to transfer a visitor within the Live Help Messenger Windows application you can simply right-click the visitor within the 'Chatting Visitors' list and select an operator from the menu, as shown below:

Please Note: If you are using the web-based administration and you wish to transfer a site visitor then you must click the transfer user button within the chat message area. You are then shown the various transfer options and you can select an appropriate operator.

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