Documentation > Sign-in

When you first attempt to sign-in to the Live Help Messenger application you will be presented with the following window.

You will need to enter your Account, Username and Password to access the Live Help system, these are described below.

• Account: If Live Help is installed at http://www.yourdomain.com/livehelp/ then your account would be entered as www.yourdomain.com
• Username / Password: The default username and password is configured when you complete the Live Help installation at /livehelp/install/index.php The Live Help operator username and passwords are case-sensitive.
• Enable Secure Sign In: You can login to the Live Help administration via. SSL if your installation is accessible at https://www.yourdomain.com
• Sign In Automatically: This option will automatically sign-in a given account the next time the Live Help Messenger application is opened.

Once you have signed into the Live Help Messenger application you will be able to quickly sign-in again using the previous account. The previous sign-in area only requires you to enter the password of the account.

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Web Browser Administration - Limited Functionality

You can also login to the Live Help web-based administration using your web browser at /livehelp/admin/index.php The web-based administration allows your operators to access the Live Help system from any computer. We do recommend that your operators use Live Help Messenger Windows application whenever possible.

Please Note: The Live Help web-based administration client supports Internet Explorer 5.5+, Netscape 5.0+ and Mozilla 1.0+.

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