When you first attempt to sign-in to the Live Help Messenger application you will be presented with the following window.
Live Help Operator Windows Application - Sign-In to your operator account
You will need to enter your Account, Username and Password to access the Live Help system, these are described below.
- Account or Server: If Live Help is installed at http://www.yourdomain.com/livehelp/ then your account or server would be entered as www.yourdomain.com
- Username / Password: The default username and password is configured when you complete the Live Help installation at /livehelp/install/index.php The Live Help operator username and passwords are case-sensitive.
- Enable Secure Sign In: You can login to the Live Help administration via. SSL if your installation is accessible at https://www.yourdomain.com
- Sign In Automatically: This option will automatically sign-in a given account the next time the Live Help Messenger application is opened.
Quickly sign-in to Live Help when your details are remembered
Once you have signed into the Live Help Messenger application you will be able to quickly sign-in again using the previous account.
The previous sign-in area only requires you to enter the password of the account.
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Web Browser Administration - Limited Functionality
You can also login to the Live Help web-based administration using your web browser at /livehelp/admin/index.php The web-based administration allows your operators to access the Live Help system from any computer. We do recommend that your operators use Live Help Messenger Windows application whenever possible.
Please Note: The Live Help web-based administration client supports Internet Explorer 5.5+, Netscape 5.0+ and Mozilla Firefox 1.0+.
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