Settings / Customising

The Live Help software can be customised within the Live Help Messenger Windows application, these settings are accessible from the Tools > Open Settings menu when logged into the Live Help Messenger application.

You can easily modify the Online, Offline, Be Right Back, and Away status images (as shown below). In addition to this you can easily modify the Logo Image, Campaign Image / Link and also disable various features of the Live Help system.

Live Help Settings - Change Images, Colors, Alerts and Other preferences within the Settings tab

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Translation Instructions

You can easily translate the Live Help Server Software by editing the Live Help locale files. The Live Help Server Software is currently only distributed in English. The Live Help Messenger Windows application is currently only available in English and can not be translated, it does however support multilingual chat requests using Unicode™ UTF-8.

The Live Help Messenger application supports multilingual chats using the following languages Arabic, Bulgarian, Chinese Traditional, Chinese Simplified, Czech, Danish, German, Greek, English, Spanish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Swedish, Turkish and many more.

You may translate Live Help by following these instructions:

• Duplicate the /livehelp/locale/en/ directory and rename the new directory with your appropriate language code, eg. French (fr), Danish (da) - a complete list of language codes is available within /livehelp/locale/i18n.txt
• You must then translate all the text within the /livehelp/locale/fr/guest.php and /livehelp/locale/fr/admin.php file to the specified language, we highly recommend that you use Microsoft Notepad. Please note you are not permitted to modify the copyright notices and version numbers within the language files.
• When saving your translated language pack file you should save the file with UTF-8 encoding. Example: File Menu > Save As > Encoding > UTF-8

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