Access Levels / Permissions

Live Help operators must be configured as different access levels such as Full Administrator, Department Administrator, Limited Administrator, Sales / Support Staff, or Guest. Each of these access levels have access to different functionality within the Live Help Messenger Windows application, as shown below.

Functionality	Full Admin.	Depart. Admin.	Limited Admin.	Sales / Support Staff	Guest
Manage Server Settings
Manage Accounts
View Previous Visitors / Transcripts
Live Chat
Initiate Chat Requests

When an operator does not have access to a specific feature within the Live Help administration they will be shown the following alert. An operator can then Sign-In using an account with higher privileges to access the specific feature.

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