When using the Live Help Messenger Windows application, pre-typed Responses can be added from the Responses tab and are stored on the web-server for all operators. You can easily create pre-typed Text, Hyperlinks, Images and JavaScript to send to your chatting visitors - save time when answering common questions.

You are also able to assign tags to a pre-typed response, so that you can easily access the responses from within the chat windows. Please see our Tagged Commands and Responses blog post for further details.

Hyperlink:	Send a regular text link through to the chatting visitor without typing the URL and comment.
Image:	Send an image through to the chatting visitor.
PUSH:	Send a URL through to the site visitor's main browser window. Automatically loads the URL within the visitor's browser window.
JavaScript:	Send advanced JavaScript to execute within the site visitors chat window (advanced users only)

 

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Site Visitor / Chat Transcript History

Previous site visitors and chat transcripts can be viewed from the Tools menu. An operator can simply select a date, then select 'Chat Transcripts' or 'Site Visitors' and click the 'View Details' button. The site visitor or chat transcript results are then loaded and displayed, as shown below.

If an operator is viewing previous chat transcripts they can select a chat session and open the chat transcript using the 'View Chat' button. This feature is extremely useful for operators that wish to monitor chat transcripts and the quality of the Live Help chat sessions.