When using the Chatstack Windows application, pre-typed responses can be added from the Responses tab and are stored for all operators. You can easily create pre-typed Text, Hyperlinks, Images and JavaScript to send to your chatting visitors – save time when answering common questions.

You are also able to assign tags to a pre-typed response, so that you can easily access the responses from within the chat windows. Please see our Tagged Commands and Responses blog post for further details.

Hyperlink: Send a regular text link through to the chatting visitor without typing the URL and comment. Enter the URL for the web page in the content text field by itself.

Image: Send an image to the chatting visitor. Enter the URL for the image in the content text field by itself.

PUSH: Send a URL through to the site visitor’s main browser window. Automatically loads the URL within the visitor’s browser window (only available when using Chatstack as a popup window). Enter the URL for the web page in the content text field by itself.

JavaScript: Send advanced JavaScript to execute within the site visitors chat window (advanced users only). Enter the JavaScript code within the content text field excluding any <script> tags.