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Archive for the ‘General’ Category

Live Help Server Software Updated

Thursday, March 27th, 2008

The Live Help Server Software has been updated to v3.30  This new release is a major upgrade that supports the upcoming Live Help Messenger Desktop 3.0 application.  In addition, the current Live Help Messenger Windows application 2.95 is supported for compatibility. 

Upgrade instructions are shown below if you are running the Live Help Server Software v3.28.  Any Live Help Server Software installations below v3.28 will need to complete a re-installation using an empty MySQL database.

Backup your current /livehelp directory
Upload the v3.30 /livehelp directory excluding the /livehelp/include/database.php file
Sign-in to the Live Help Messenger Windows application
When you sign-in, an automatic transparent upgrade will occur
Sign-out of the Live Help Messenger Windows application
Delete the /livehelp/install/ directory
Upgrade completed

The Live Help Messenger Desktop 3.0 application will be made available within the next week or so - please upgrade to this latest Server Software release so that you are ready for the new Windows application release.  Also, feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.

We would also like to briefly draw your attention to a Global Warming initiative from Sydney, Australia. Earth Hour is turning into a global movement at 8PM on March 29th 2008.  Checkout the video below:


Live Help Hosted Solution Launch

Wednesday, January 23rd, 2008

We are pleased to announce the launch our Live Help Messenger Hosted service.  The Live Help Hosted service is a completely managed Live Help solution - simply sign-up, add some HTML code to your web pages and then start chatting with your site visitors.

Live Help Hosted Service

Once you sign-up for your Live Help subscription, your account will be setup and deployed within 24 hours. All accounts include a complimentary 7 day trial period - you can easily cancel your PayPal subscription within the first 7 days if you are not completely satisfied with the service.

 
Basic
Standard
Professional
Enterprise
# Operator Accounts
1
2
5
10 *
# Departments
Unlimited
Unlimited
Unlimited
Unlimited
Customize Logo / Settings
Supported
Supported
Supported
Supported
Unlimited Live Help Chats
Supported
Supported
Supported
Supported
Lifetime Upgrades
Supported
Supported
Supported
Supported
Technical Support
Supported
Supported
Supported
Supported
Support Multiple Domains  
Supported
Supported
Supported
Customize Language Pack
Supported
Supported
Fully Customize Layout    
Supported
Supported
SSL Support #    
Supported
Supported
Remove Copyright Line / Link      
Supported
         
Price US$:
$20/month
$35/month
$75/month
$100/month

*Additional Accounts US$10
#SSL Support Available mid-March 2008

Our Live Help Hosted solution is managed within a state-of-the-art data center located in Fort Worth, Texas and offers 100% network uptime. This allows you to concentrate on running your business rather than managing the infrastructure of a Live Help solution. Our hosted Live Help service is available in several monthly packages shown above.

Welcome - Live Help Messenger Blog

Sunday, May 20th, 2007

Welcome to the Live Help Messenger Blog.  Here at stardevelop.com we have created a blog to allow our customers and visitors to receive up-to-date news, helpful tips for using our Live Help Messenger software, previews of upcoming features / releases and important information related to our Live Help Messenger software and customer service.

 Feel free to comment within our blog entries and provide us with feedback.  Thank you for visiting stardevelop.com and be sure to subscribe to our RSS feed.  Enjoy reading and have a great day.

Security & Privacy Statement - Logo Usage Guidelines - stardevelop.com Company Site
International Copyright © 2003-2007 stardevelop.com All Rights Reserved
Stardevelop Pty Ltd - ABN 53 078 264 731

Live Help Web Application: 3.30 Rev. 1
Live Help Messenger Application: 2.95

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