The Live Help Server Software has been updated to v3.30 This new release is a major upgrade that supports the upcoming Live Help Messenger Desktop 3.0 application. In addition, the current Live Help Messenger Windows application 2.95 is supported for compatibility.
Upgrade instructions are shown below if you are running the Live Help Server Software v3.28. Any Live Help Server Software installations below v3.28 will need to complete a re-installation using an empty MySQL database.
Backup your current /livehelp directory
Upload the v3.30 /livehelp directory excluding the /livehelp/include/database.php file
Sign-in to the Live Help Messenger Windows application
When you sign-in, an automatic transparent upgrade will occur
Sign-out of the Live Help Messenger Windows application
Delete the /livehelp/install/ directory
Upgrade completed
The Live Help Messenger Desktop 3.0 application will be made available within the next week or so - please upgrade to this latest Server Software release so that you are ready for the new Windows application release. Also, feel free to email or chat via. Live Help if you have any trouble upgrading or re-installing the Live Help Server Software.
We would also like to briefly draw your attention to a Global Warming initiative from Sydney, Australia. Earth Hour is turning into a global movement at 8PM on March 29th 2008. Checkout the video below:
The Live Help Messenger Desktop Beta Refresh is now available and will be sent via. email to customers over the new few days and weekend. If you wish to receive the beta refresh release you will need to place another request via. email and the release will be sent to you ASAP. See below for Live Help Skype callback support:
In addition to this we have improved the Chat Window within the beta release, as shown below. You can now easily view the site visitor details for each chatting visitor.
We thank you for your patience while these emails are sent out. Please provide as much beta feedback as possible, even if you think the issue has already been reported. This will assist with the final release and launch - thank you for beta testing!
Also, checkout our recently launched Live Help Hosted Service. If you don’t have PHP and MySQL available on your web server or require managed Live Help then our Live Help Hosted Solution is for you. Our managed Live Help service is ideal for customers that do not wish to spend time installing and maintaining a Live Help solution.
We are pleased to announce the launch our Live Help Messenger Hosted service. The Live Help Hosted service is a completely managed Live Help solution - simply sign-up, add some HTML code to your web pages and then start chatting with your site visitors.
Once you sign-up for your Live Help subscription, your account will be setup and deployed within 24 hours. All accounts include a complimentary 7 day trial period - you can easily cancel your PayPal subscription within the first 7 days if you are not completely satisfied with the service.
Basic
Standard
Professional
Enterprise
# Operator Accounts
1
2
5
10 *
# Departments
Unlimited
Unlimited
Unlimited
Unlimited
Customize Logo / Settings
Unlimited Live Help Chats
Lifetime Upgrades
Technical Support
Support Multiple Domains
Customize Language Pack
Fully Customize Layout
SSL Support #
Remove Copyright Line / Link
Price US$:
$20/month
$35/month
$75/month
$100/month
*Additional Accounts US$10 #SSL Support Available mid-March 2008
Our Live Help Hosted solution is managed within a state-of-the-art data center located in Fort Worth, Texas and offers 100% network uptime. This allows you to concentrate on running your business rather than managing the infrastructure of a Live Help solution. Our hosted Live Help service is available in several monthly packages shown above.
